Army Credentialing Opportunities On-Line (COOL) helps Army Service members find information on certifications and licenses related to their military occupation and civilian careers.

New Army Credentialing Assistance (CA) Program Virtual Counseling Cell

The CA virtual counseling cell is for:

• Soldiers who need counseling assistance for the use of Army CA funding can now request assistance from the Army CA Virtual Counseling cell. This cell is available to CONUS and OCONUS Soldiers and will assist Soldiers in their pursuit of Credentialing Assistance funding. Counseling sessions are available on Microsoft Teams.
• Soldiers who are unsure of what to pursue, or what they may be eligible for can benefit from this counseling.
• Soldiers needing assistance with submitting their CA Requests can also use this counseling.

How to request a CA virtual counseling session:

To request counselor assistance please go to: https://www.cool.osd.mil/army/costs_and_funding/index.html?credentialingassistance and click on the “CONTACT AN ARMY CA COUNSELOR” yellow button and complete the request.

NOTE: The CA Virtual Counseling Cell cannot assist with Army Tuition Assistance (TA); please see the location Education Center for TA related questions or assistance.