Regular Army: Active Duty
Benefit Fact Sheet
Military OneSource provides comprehensive information, referral and assistance on every aspect of military life 24 hours a day, 7 days a week to all component members of the Army Active Duty, Army National Guard, and Army Reserve and their Family members. The Military OneSource program can be accessed worldwide via the toll free telephone number (1-800-342-9647) or the website (www.militaryonesource.mil). Military OneSource also provides Soldiers and their Families access to confidential, short-term, problem-solving, non-medical counseling on a face-to-face basis in the local community, telephonically, or via online chat, in addition to financial and tax counseling, specialty consultations (e.g., health and wellness coaching, wounded warrior consultations, etc), educational materials available in a variety of topics and formats, translation of official documents and simultaneous interpretation (in over 160 languages).
All Active Duty Soldiers and their Family members are eligible to utilize Military OneSource services. If a Soldier transitions out of the Army under honorable conditions, Military OneSource services may be used for up to 180 days from the date of transition.
Military OneSource provides military Families support on a wide range of concerns, to include parenting, wounded warriors, Spouse education and employment, relocation, financial management , legal concerns, everyday community and consumer issues, emotional well-being, health and wellness, housing, recreation, pet care, adult or Child special needs, military life, work concerns, and elder care. By calling the toll free telephone number, Soldiers and Family members are able to speak immediately with a consultant with a Master's degree in the helping professions (Social Work, Counseling, Psychology, etc.) who are knowledgeable of the military lifestyle as well as military and civilian community resources. Military OneSource has a vast array of educational materials on the website that can be downloaded or mailed to Soldiers or their Family members. Military OneSource also provides referrals to private, confidential counseling to assist Families to cope with normal reactions to adverse situations.
Military OneSource does not provide information about pay, personnel, or other military administrative issues.
Military OneSource confidential, non-medical problem-solving counseling is provided by licensed, certified counselors on demand. Up to twelve (12) counseling sessions may be provided for each issue, at no cost to the Soldier or Family member.
Face-to-face non-medical counseling is provided via referrals to counselors within a 15 mile/30-minute drive of the Soldier or Family member's home.
Telephonic counseling is provided as scheduled by the Soldier or Family member.
Military OneSource refers Soldiers and Family members to TRICARE or a Military Treatment Facility when it is indicated that mental health counseling is needed.
Military OneSource counseling is short term; solution focused and addresses areas such as stress management, couples communications, parent-Child communications, grief and loss, financial management, anxiety, self-esteem, loneliness, and critical life decisions.
Non-medical counseling is provided to individuals, couples, Families, or groups.
With the exception of mandatory state, federal, and military reporting requirements (domestic violence, Child abuse, and duty to warn situations), Military OneSource non-medical counseling is private and confidential to encourage the widest level of participation.
Military OneSource consultants and counselors have a Master's degree in a helping profession field of study such as Social Work, Psychology, or Counseling. All non-medical counselors must be certified and licensed to practice in their state of practice.
For more information, please visit the Military OneSource website maintained by the Department of Defense:
http://www.militaryonesource.mil or call 1-800-342-9647
Military Crisis Line: 1-800-273-TALK (8255), http://www.militaryonesource.mil/crisis-prevention
DoD Safe Helpline Sexual Assault Support: https://www.safehelpline.org/ or call 1-877-995-5247
Document Review Date: 30 May 2014