Military OneSource

Regular Army: Active Duty

Benefit Fact Sheet

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Summary:

Military OneSource provides information and referral services 24 hours a day, 7 days a week to all component members of the Army Active Duty, Army National Guard, and Army Reserve and their Family members. The Military OneSource program can be accessed worldwide via the toll free telephone number (1-800-342-9647) or the website (www.militaryonesource.mil). Military OneSource also provides Soldiers and their Families access to problem-solving, non-medical counseling on a face-to-face basis in the local community, telephonically, or via online chat.

Eligibility:

All Active Duty Soldiers and their Family members are eligible to utilize Military OneSource services. If a Soldier transitions out of the Army under honorable conditions, Military OneSource services may be used for up to 180 days from the date of transition.

Benefit Highlights:

Overview
Military OneSource provides military Families support on a wide range of concerns, to include parenting and child care, wounded warriors, spouse education and employment, relocation, financial management , legal concerns, everyday community and consumer issues, emotional well-being, health and wellness, housing, recreation, pet care, adult or child special needs, military life, work concerns, elder care, and military health care.  By calling the toll free telephone number, Soldiers and Family members are able to speak immediately with a consultant with a Master's degree in the helping professions (Social Work, Counseling, Psychology, etc.) who are knowledgeable of the military lifestyle as well as military and civilian community resources.  Military OneSource has a vast array of educational materials on the website that can be downloaded or mailed to Soldiers or their Family members.  Military OneSource also provides referrals to private, confidential counseling to assist Families to cope with normal reactions to adverse situations.

Military OneSource does not provide information about pay, personnel, or other military administrative issues.

Counseling

Military OneSource private, confidential, non-medical problem-solving counseling is provided by licensed, certified counselors on demand.  Up to twelve (12) counseling sessions may be provided for each issue, free of charge to the Soldier or Family member. 

  • Face-to-face counseling is provided via referrals to counselors within a 30-minute drive of the Soldier or Family member's home.
  • Telephonic counseling is provided as scheduled by the Soldier or Family member. 
  • Military OneSource refers Soldiers and Family members to TRICARE or a Military Treatment Facility when it is indicated that mental health counseling is needed.

Military OneSource counseling is short term; solution focused and addresses areas such as stress management, couples communications, parent-child communications, grief and loss, financial management, anxiety, self-esteem, loneliness, and critical life decisions.

Counseling is provided to individuals, couples, Families, or groups.

With the exception of mandatory state, federal, and military reporting requirements (domestic violence, child abuse, and duty to warn situations), Military OneSource counseling is private and confidential to encourage the widest level of participation.

Expertise
Military OneSource consultants and counselors have a Master's degree in a helping profession field of study such as Social Work, Psychology, or Counseling.  All face-to-face counselors must be certified and licensed to practice in their state of practice.

Registration
Military OneSource registration is not required.  Individuals may personalize their Military OneSource website by identifying their Service branch, unit, and location.  There is no cost for Military OneSource services: telephone calls, online services, educational materials (no shipping and handling), or face-to-face or telephonic counseling sessions.

Additional Information:

For more information, please visit the Military OneSource website maintained by the Department of Defense: 

http://www.militaryonesource.mil or call 1-800-342-9647

Military Crisis Line: 1-800-273-TALK (8255), http://www.militaryonesource.mil/crisis-prevention

  

DoD Safe Helpline Sexual Assault Support: https://www.safehelpline.org/ or call 1-877-995-5247

Document Review Date: 30 May 2013