Exchange, Army & Air Force Exchange Service

Regular Army: Active Duty

Benefit Fact Sheet



The Army & Air Force Exchange Service (the Exchange) has an enduring mission to provide quality merchandise and services to its customers at competitively low prices and to generate earnings which provide a dividend to support Family and Morale, Welfare, and Recreation Command (FMWRC) programs.


Active duty Soldiers and their I.D. card-holding Family members are eligible to purchase merchandise and services from the Exchange.

Benefit Highlights:


The Exchange is a joint non-appropriated fund instrumentality of the Department of Defense (DoD) with an enduring mission to provide quality merchandise and services to its customers at competitively low prices and generate earnings, which provide dividends to support morale, welfare and recreation programs. A Board of Directors, responsible to the Secretaries of the Army and Air Force through the services Chief of Staff, directs the Exchange. This year, the Exchange celebrates 119 years of service. Shoppers can enjoy Exchange benefits in many ways, with the greatest value being the Exchange pledge that we go where you go in serving troops worldwide.


To be our customers' first choice.


When military members deploy to remote locations around the world, the Exchange is with them, offering products and services to bring troops a taste of home. Since 9/11, the Exchange has deployed more than 4,385 associates. Other Exchange support last year included outfitting 1.3 million troops with combat uniforms and serving 4.4 million school lunches. Any American can support military members worldwide by sending gift cards through the Exchange by logging on to or calling 800-527-2345.


The Exchange is a multi-channel retailer, offering thousands of products to authorized customers at The site delivers many of the same quality products and name brands found in Exchange retail stores to provide a consistent shopping experience. The Exchange continually updates its online assortment, especially allowing shoppers who don't live close to an Exchange the ability to take advantage of their benefits.


The Exchange is a major source of employment for military Families. Approximately 24 percent of the more than 38,000 Exchange Associates are military Family members; 10 percent are Veterans; 2 percent are active duty, Guard or Reserve personnel working part-time in Exchanges during their off-duty hours.


Roughly two-thirds of the Exchange's earnings are paid to Army Installation Management Command (IMCOM G-9) and Air Force Services programs. In the past ten years, the Exchange has contributed more than $2.4 billion to quality-of-life improvements including youth services, Armed Forces Recreation Centers, arts and crafts, aquatic centers, golf courses and more.


The Exchange funds 98 percent of its operating budget from the sale of goods and services. The remaining two percent of Exchange funding comes from Appropriated Funds; the vast majority of this support is devoted to overseas operations.


The Exchange is responsible for more than 2,451 facilities worldwide in more than 26 countries, 50 states and five U.S. territories. The Exchange operates 129 main stores, 167 Military Clothing facilities, over 665 specialty stores (Troops Stores, Service Stations, Express Stores, Class Six outlets, bookstores, etc.) and 63 theaters. In addition, the Exchange has more than 1,427 quick serve restaurants, such as Taco Bell, Burger King and Starbucks. Concession operations overseen by the Exchange add nearly 3,330 more activities.

Additional Information:

For more information, please visit the Army & Air Force Exchange Service's Exchange Online Store at:  

Document Review Date: 30 May 2014